Customer service can become your biggest profit center—or your biggest source of chaos—depending on how well it aligns with your business policies. In “How Consistent Customer Service & Business Policy Will Grow Your Profits,” ARA showcases real-world examples of everyday situations—payment policies, returns and warranties, customer complaints, hiring and firing—where clear, documented procedures turn headaches into smooth, profitable operations. If you want fewer fires to put out and more time to grow your auto recycling business, this session shows how a consistent, policy-driven approach creates happier customers, stronger teams, and a healthier bottom line.
Pat Huesers founded PAM’s Auto, Inc. with Mike Meyer as a start-up in 1991. After more than a decade of selling recycled parts and body/mechanical repair, they centered their focus on parts distribution, options, and premium customer experience. Today, PAM’s Auto operates on 100+ acres with 65+ employees and offers an extensive line of in-stock OE Recycled, OE Surplus, OE Reman and Aftermarket options. Pat currently serves on the Automotive Recyclers of Minnesota (ARM) Board and the United Recyclers Group (URG) Board. Pat also serves on the ARA Certification Committee.
Pat is proud of the PAM’s Auto team and their journey which includes the following certifications:
2017 NSF Certification as a Recycler and Automotive Parts Distributor
2021 Three-year Re-Certification to ISO9001:2015 Standards.
2018 Initial Certification to ISO9001:2015 standards covering Automotive
Dismantling, OEM Surplus, and Aftermarket auto parts.
Mike Meyer founded PAM’s Auto, Inc. with Pat Huesers as a start-up in 1991. After more than a decade of selling recycled parts and body/mechanical repair, they centered their focus on parts distribution, options, and premium customer service. Today, PAM’s Auto operates on 100+ acres with 65+ employees and offers an extensive line of in-stock OE Recycled, OE Surplus, OE Reman and Aftermarket options.
Mike is proud of the PAM’s Auto team and their journey which includes the following certifications:
2017 NSF Certification as a Recycler and Automotive Parts Distributor
2021 Three-year Re-Certification to ISO9001:2015 Standards.
2018 Initial Certification to ISO9001:2015 standards covering Automotive
Dismantling, OEM Surplus, and Aftermarket auto parts.